Every day jockeys face risk of serious harm. Pressures to make ends meet, to win or a mount gone wrong can lead to catastrophic injury. When your jockey is injured, you want the right people and process in place to act with care and empathy and to resolve the claim as effectively as possible.
As a client of Invictus Underwriters, you are afforded dedicated service for resolution of covered jockey accident claims. Our objective is to provide customer care to your jockeys with minimal delay and disruption. Most importantly, it is done with empathy.
Here is what we provide to all of our insureds:
Our call center will gather preliminary information, such as the name, contact information, reason for filing the claim (death, injury, temporary total disability), and policy number (if available).
At that time, the Customer Service Representative will request you complete a claim form or the online claim intake process and provide supporting documentation to process the claim. They will provide a website or the mailing address to submit your documents. Your claim will be forwarded to our processors to set up a claim number and the claimant will be contacted by mail acknowledging receipt of the claim. Through it all, our claims team will be with the jockey every step of the way.