Customer Care and Claims Reporting Center

Claims Adjusting with Empathy

Claim Hotline: (888)-871-6132


Every day jockeys face risk of serious harm. Pressures to make ends meet, to win or a mount gone wrong can lead to catastrophic injury. When your jockey is injured, you want the right people and process in place to act with care and empathy and to resolve the claim as effectively as possible.

Claim Form: Starr Jockey Claim Form
Submit a Claim:

Industry-Focused Claims Advocacy

As a client of Invictus Underwriters, you are afforded dedicated service for resolution of covered jockey accident claims. Our objective is to provide customer care to your jockeys with minimal delay and disruption. Most importantly, it is done with empathy.

Here is what we provide to all of our insureds:

  • Dedicated staff accustomed to sensitive claims that require a great deal of empathy
  • Adjusters handling medical and death claims receive 1-on-1 training on placing condolence calls to the loved ones of the deceased
  • Dedicated Accident & Health call center and claim staff
  • 7 am – 8 pm EST telephonic intake in English, y en espanol
  • 24/7/365 online claim submission through our claim intake website
  • A customer service team dedicated to help with claims
  • Easy eligibility confirmation
  • Claims adjusted nationwide
  • Timely payment of covered claims
  • Twice annually, all adjusters receive additional training focused on customer service, phone etiquette and empathy

Our Claims hotline number is (888)-871-6132.
Claim Form:Starr Jockey Claim Form
Submit a Claim:


Our call center will gather preliminary information, such as the name, contact information, reason for filing the claim (death, injury, temporary total disability), and policy number (if available).

At that time, the Customer Service Representative will request you complete a claim form or the online claim intake process and provide supporting documentation to process the claim. They will provide a website or the mailing address to submit your documents. Your claim will be forwarded to our processors to set up a claim number and the claimant will be contacted by mail acknowledging receipt of the claim. Through it all, our claims team will be with the jockey every step of the way.

Submit A Claim

Our dedicated adjusters are here to help!

A Joint Venture of GoodWorks Financial and Innovation Insurance Group
Invictus Underwriters J.A.S.S. program is underwritten by Starr Companies.
Starr Disclosure for Jockey
Copyright © 2022 All rights reserved.

Invictus Underwriters,
2534 Main Street Glastonbury, CT 06033
(860) 246-5700
Claims Hotline: (888)-871-6132

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